Translation Service

1 Request from clients:
Clients may initiate requests for translation service via telephone, email or online order form, giving account on source language, target language, type of documents, amount of work and deadline, etc.

2 Our solutions and quote:
We reply to clients regarding to their requests and present translation solutions and quote for their reference.

3 Agreement for translation project:
Subject matter and details will be determined through talks, phone calls or emails. A “Contract for Translation Service” will be concluded once the details are finalized.

4 Project preparation
Clients make payment in advance payment and give the source text (Electronic version) to us. We will set up a project group based on the type of the work and initiate the project.

5 Acceptance Check
Once the accuracy, effectiveness and proper format of the translation is checked and confirmed by clients, a certificate of acceptance will be signed by clients concerning the translation.

6 Project Closure
Clients pay remaining amount as agreed in “Contract for Translation Service”. We will deliver all translation materials (including a print copy and an electronic copy) to clients upon receipt of the payment. Project is completed.

Interpreting Procedures

1 Request from clients
Clients may initiate requests for interpreting services via telephone, email or online order form, giving account of languages required, type of interpreting, subject of interpreting and the date of work.

2 Our solutions and quote
We reply to clients regarding their requests: arrange interpreters to meet with clients; present translation solutions and quote for their reference.

3 Agreement for translation project
Subject matter and details will be determined through talks, phone calls or emails. A “Contract for Translation Service” will be concluded once the details are finalized.

4 Project Preparation:
Clients make advance payment and give materials (Electronic version) related to the interpreting. We will assign appropriate interpreters for the project.

5 Communications:
Comments from clients about the interpreters sent by us; adjustment for the time of interpreting

6 Project closure:
Clients pay remaining amount as agreed in “Contract for Translation Service”. We will issue invoices to the clients upon receipt of the payment. Project is completed.